Terms & Conditions

Prices and conditions of sale and all in-stock and special order merchandise including delivery charges are subject to change without notice.

Returns Policy
All product returns must be as purchase new condition. All products returned must include all components of the original delivery, including manuals, leads, plugs etc. Any product returned without the full complement of parts that was originally supplied with your order may be returned to you at your charge. 

The cost of returning goods to RainWise AU is the responsibility of the customer, we advise that you use a company that will provide you insurance for the goods and also give you tracing information for your parcel. 

RainWise AU reserves the right not to accept any returned goods not meeting the above criteria. 

If your product is found not to be defective RainWise AU will charge the client for the return of the goods. RainWise AU will not release the goods until payment is made. 

Any goods outside warranty period returned for service will incur charges based on our current workshop hourly rate. 

IF our goods arrive to you in poor or damaged condition we suggest that you either refuse delivery or ensure that it is noted with the courier the damage incurred & if possible photos taken of the damage goods. If you the purchaser does decide to receive goods that are damaged and have noted it with the courier please call or email RainWise immediately and notify us of the same information. Claims must be lodged within 24 hours of receiving goods by telephone or email. 

Software cannot be returned. If your CD is faulty on arrival notify RainWise AU immediately.